How long does it take to set up new hosting account?

The accounts are created manually. We do not use automated system for security reason. So, it may take 15-30 minutes to setup new hosting account.

Can I get dedicated IP for my website?

Yes, you can purchase dedicated IP for your website for additional 3$ / month.

Do you have any free trial period?

There is no trial period, however, there is 30 days money back guarantee. If you are not satisfied with our service, you may cancel your account and request refund within 30 days of purchase. Refunds do NOT apply to domain registration/renewal/transfer fees. And we offer 7-days refund on VPS and dedicated servers.

Can you transfer my old cPanel host?

Yes, simply submit a support ticket providing us your cPanel login details of your old host and we'll do the rest. Alternatively you can provide us with a full cPanel backup of web hosting accounts and we'll restore it for you.

Can I buy domains names from YagHost?

Yes, you can purchase domain name from us for $11 / year

Do you offer custom packages?

We currently do not offer custom package.

Can I host porn content?

Sorry, we do not allow porn hosting.

What forms of payment do you accept?

We current accept payment via PayPal and credit card.

I don't have PayPal account or credit card to make payment. How can I make payment?

Please contact us to make payment via western union transfer.

Can I make payment via Bank Transfer / Cheque / Demand Draft / Cash Deposit in your Bank account?

If you are from India, you can pay us via NetBanking and cash deposit in our bank accounts (HDFC / SBI / PNB). Please contact us to get our bank account details.

Do you offer refund?

Yes, we have 30-days refund policy on shared and reseller hosting. And we offer 7-days refund on VPS and dedicated servers. Refunds do NOT apply to domain registration/renewal/transfer fees.

Can I cancel my account?

Yes, you can cancel your account / service any time you wish.

Do you accept PayPal?

Yes, we do accept PayPal.

Do you charge any setup fees?

There is no setup fee.

Do you charge any hidden fees?

There is no hidden fee.

Do you offer SSH Access?

No, we do not offer SSH access on shared and reseller hosting. However, you get will full access to VPS and dedicated servers.

Do you have a file to test the download speed?

Yes, we have 10MB and 100MB files available for you to test your download speed:
10 MB - https://www.yaghost.com/10mb.bin

Can you transfer my old cPanel host?

Yes, simply submit a support ticket providing us your cPanel login details of your old host and we'll do the rest. Alternatively provide us with a full cPanel backup and we'll restore it for you.

What if I need more space and bandwidth?

If you need more space and bandwidth than your allotment allows, you can easily and instantly upgrade your hosting plan to the next level.

How easy is it to upgrade or downgrade my hosting plan.

Upgrading / Downgrading web hosting and reseller hosting plans need just few minutes. There will be no downtime and no data loss.

Do you provide Windows-based hosting

We currently don't offer Windows-based hosting nor do we support ASP or .NET framework.

Do you perform regular backups of my account?

Yes, we perform nightly backups of all Shared / reseller Web Hosting accounts and save on a different server. Our backup server is Raid 10 protected.

I have my own SSL Certificate, can YagHost install it for me?

Yes, we can install your own SSL Certificate on your domain name.

Do you offer SSL Certificates for purchase?

Yes, we offer SSL certificate at very low price.

What PHP version is supported?

We current support latest stable version of PHP 5

Do you support multiple PHP versions

We current have only one PHP version installed on server. This is latest stable version of PHP 5 as recommended by cPanel

How can I contact technical support?

You can contact our support team via different methods. The easiest way is by sending a mail to support@yaghost.com Please visit our support centre page for more details.